Return & Exchange Policy

Returns may be requested within 7 days of delivery, subject to approval by our customer support team.
To request a return, please contact us through the Contact Us page and provide your order number, product name, reason for return, and clear photos of the product.
Products must be unused, unopened, and in their original condition and packaging, with seals and labels intact.
Opened or used tea products cannot be returned due to hygiene and food safety considerations.
Once your return request is approved, our team will provide instructions for sending the product back.
Customers may be responsible for return shipping costs unless the return is due to an incorrect, damaged, or otherwise erroneous shipment from our side.
Exchanges are available only for eligible products and are subject to stock availability.
If an exchange is unavailable, you may be offered store credit or a refund, depending on the circumstances.
Refunds will be processed after the returned product has been received and inspected.
Approved refunds will be issued to the original payment method, unless another arrangement has been agreed upon.
Please package returned products securely to prevent damage during transit.
We reserve the right to decline a return if the product does not meet the return conditions or if the request is made after the 7-day return period.
For return, refund, or exchange assistance, please contact our customer support team through the Contact Us page.