Terms & Conditions

Last Updated: September 2026

Welcome to Qamar Tea Store, operated by Qamar Khan Tea Company. These Terms & Conditions govern your access to and use of qamarteastore.com, including all purchases, orders, payments, and services made through our website.

By accessing this website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or place an order.

1. About Qamar Tea Store

Qamar Tea Store is the official online store of Qamar Khan Tea Company, offering Qamar Tea products and related promotional bundles to customers in Pakistan.

We aim to provide accurate product information, transparent pricing, secure payment options, and reliable order fulfilment.

Website: qamarteastore.com

2. Eligibility to Use the Website

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a purchase agreement.
  • The information provided by you is accurate and complete.
  • You are using the website for lawful personal or business purposes.
  • You will not misuse the website, payment system, promotions, or services.

If you are placing an order on behalf of another person or business, you confirm that you are authorized to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, sizes, quantities, prices, offers, and other information displayed on the website are accurate.

However, actual product packaging, colour, appearance, or presentation may occasionally vary due to packaging updates, manufacturing changes, screen settings, or other operational reasons.

Product availability is subject to stock.

We reserve the right to:

  • Update product information at any time.
  • Correct errors or inaccuracies.
  • Change product packaging or presentation.
  • Limit quantities available for purchase.
  • Discontinue products without prior notice.

4. Prices

All prices displayed on Qamar Tea Store are generally shown in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change from time to time without prior notice.

The price applicable to an order will normally be the price displayed at the time the order is placed, subject to correction in cases of technical, typographical, or pricing errors.

Shipping or delivery charges, where applicable, are shown during checkout before the order is completed.

5. Promotions, Discounts and Bundle Offers

Qamar Tea Store may offer discounts, promotional prices, bundle offers, complimentary items, free mugs, free gifts, free shipping, or other promotional benefits.

Promotional offers:

  • May be available for a limited time.
  • May apply only to selected products.
  • May have minimum order requirements.
  • May be subject to stock availability.
  • Cannot necessarily be combined with other promotions.
  • May be changed, suspended, or withdrawn where necessary.

Any specific conditions displayed with an offer will form part of that promotion.

6. Orders

Submitting an order through the website does not automatically guarantee acceptance.

An order may be subject to:

  • Product availability.
  • Successful payment authorization, where applicable.
  • Confirmation of customer information.
  • Delivery area availability.
  • Verification of unusual or suspicious transactions.

Once an order has been successfully submitted, the customer may receive an order confirmation through the available communication method.

Qamar Tea Store reserves the right to refuse or cancel an order in cases including:

  • Incorrect product pricing.
  • Stock unavailability.
  • Invalid customer information.
  • Payment failure.
  • Suspected fraud or misuse.
  • Duplicate or suspicious orders.
  • Technical errors.

Where payment has already been collected for a cancelled order, any applicable refund will be processed according to our refund and payment procedures.

7. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

  • Full name
  • Mobile number
  • Delivery address
  • Billing information, where required
  • Email address, where provided

Qamar Tea Store will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.

8. Payment Methods

Qamar Tea Store may offer one or more payment methods at checkout, including supported online payment methods and Cash on Delivery (COD) where available.

The payment options available to a particular customer will be displayed during checkout.

For online payments:

  • Payments may be processed through an authorized third-party payment service provider or payment gateway.
  • Customers may be required to provide payment information directly to the payment provider.
  • Payment authorization may be subject to additional security or verification checks.
  • An order may not be processed if the payment is declined or cannot be verified.

Qamar Tea Store does not guarantee that every payment method will be available for every order or location.

9. Payment Security

We take reasonable measures to provide a secure online shopping experience.

Online payment transactions may be handled by authorized payment service providers using their own security systems and payment infrastructure.

Customers should not share sensitive payment credentials, passwords, verification codes, OTPs, or card security information with unauthorized persons.

10. Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

Customers selecting COD are expected to:

  • Provide a valid contact number.
  • Provide a complete delivery address.
  • Remain available to receive the order.
  • Pay the applicable order amount to the courier where required.

We reserve the right to restrict COD for customers with repeated refused, unaccepted, fraudulent, or unsuccessful deliveries.

11. Shipping and Delivery

Orders are delivered according to the terms described in our Shipping Policy.

Delivery times are estimates and may be affected by:

  • Customer location
  • Courier operations
  • Public holidays
  • Weather conditions
  • Road or transport disruptions
  • High order volumes
  • Incorrect customer details
  • Events outside our reasonable control

Qamar Tea Store will make reasonable efforts to dispatch and deliver orders within the estimated timeframe but does not guarantee an exact delivery date unless specifically stated.

12. Shipping Charges and Free Shipping

Shipping charges are calculated according to the applicable order value, delivery method, location, or promotional offer shown at checkout.

Where a free-shipping offer is available, the order must meet the applicable minimum purchase requirement and any other stated conditions.

The final shipping charge displayed during checkout will apply to the order.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel eligible orders before dispatch.

Once an order has been processed or handed over to the courier, cancellation may no longer be possible.

Qamar Tea Store reserves the right to cancel an order where necessary due to stock, payment, verification, technical, or operational issues.

14. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by the Return & Exchange Policy published on our website.

Customers should review that policy before making a purchase.

Eligibility for a return, exchange, or refund may depend on factors such as:

  • Product condition
  • Reason for return
  • Time elapsed since delivery
  • Proof of purchase
  • Incorrect or damaged product received

Products should not be returned without first following the process described in our Return & Exchange Policy.

15. Damaged, Incorrect or Missing Products

If you receive a damaged, incorrect, or incomplete order, please contact Qamar Tea Store as soon as reasonably possible and provide the relevant order details.

We may request supporting information such as:

  • Order number
  • Photographs or video
  • Product packaging
  • Courier information

After reviewing the case, we will handle eligible claims according to our applicable return, exchange, or refund policy.

16. Product Availability

All products are subject to availability.

An item appearing on the website does not guarantee that it will remain available until the order is processed.

If an ordered product becomes unavailable, we may contact the customer regarding available alternatives, cancellation, or an applicable refund.

17. Website Availability

We aim to keep qamarteastore.com accessible and functioning properly.

However, website access may occasionally be interrupted because of:

  • Maintenance
  • Software updates
  • Technical problems
  • Hosting or network issues
  • Security updates
  • Events beyond our control

We do not guarantee uninterrupted or error-free operation of the website at all times.

18. Accuracy of Website Information

We make reasonable efforts to maintain accurate information.

However, the website may occasionally contain:

  • Typographical errors
  • Pricing errors
  • Incorrect product details
  • Outdated information
  • Technical errors

We reserve the right to correct such errors and update information without prior notice.

19. Intellectual Property

Unless otherwise stated, website content belonging to Qamar Tea Store or Qamar Khan Tea Company, including:

  • Brand names
  • Logos
  • Product images
  • Graphics
  • Website design
  • Text
  • Promotional material
  • Videos
  • Packaging visuals

is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, commercially exploited, or used without appropriate authorization, except where permitted by law.

20. Acceptable Use

You agree not to use the website to:

  • Commit fraud.
  • Submit false orders.
  • Attempt unauthorized access.
  • Introduce viruses or malicious code.
  • Interfere with website functionality.
  • Abuse promotions or discount offers.
  • Scrape or copy protected content unlawfully.
  • Violate applicable laws.
  • Impersonate another person or organization.

We reserve the right to restrict access where misuse is detected.

21. Third-Party Services and Links

The website may use or link to third-party services, including:

  • Payment gateways
  • Courier companies
  • Social media platforms
  • Analytics services
  • Advertising services
  • External websites

These third parties operate under their own policies and terms.

Qamar Tea Store is not responsible for the independent practices, availability, security, or content of third-party websites and services beyond our reasonable control.

22. Privacy

Customer information is handled according to our published Privacy Policy.

By using the website or placing an order, you acknowledge that certain personal information may be processed as necessary to:

  • Process orders.
  • Receive payments.
  • Arrange delivery.
  • Provide customer support.
  • Prevent fraud.
  • Meet legal or regulatory requirements.
  • Improve our services.

Please review our Privacy Policy for further information.

23. Electronic Communications

By providing your contact details, you agree that we may contact you where reasonably necessary regarding:

  • Order confirmation
  • Payment status
  • Delivery
  • Customer support
  • Returns or exchanges
  • Important service notifications

Marketing communications will be handled according to applicable preferences and our Privacy Policy.

24. Limitation of Liability

To the extent permitted under applicable law, Qamar Tea Store and Qamar Khan Tea Company will not be liable for indirect, incidental, or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude rights or responsibilities that cannot legally be excluded under applicable law.

25. Force Majeure

We will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control, including but not limited to:

  • Natural disasters
  • Flooding
  • Severe weather
  • Transport disruption
  • Strikes
  • Government restrictions
  • Internet or telecommunications failures
  • Courier disruptions
  • Public emergencies
  • Other unforeseen events

26. Changes to These Terms

Qamar Tea Store may update these Terms & Conditions from time to time to reflect changes in:

  • Business operations
  • Website features
  • Payment methods
  • Delivery arrangements
  • Policies
  • Applicable legal or regulatory requirements

The latest version will be published on this page.

Continued use of the website after an update constitutes acceptance of the revised Terms & Conditions.

27. Governing Law

These Terms & Conditions are governed by the applicable laws of Pakistan.

Any dispute arising from the use of the website, purchase of products, or these Terms & Conditions will be handled in accordance with applicable Pakistani law and the jurisdiction of the competent courts.

28. Contact Us

For questions about these Terms & Conditions, orders, payments, shipping, or customer support, please contact:

Qamar Khan Tea Company / Qamar Tea Store

Website: qamarteastore.com
Email: nsmqamartea@gmail.com
Phone / WhatsApp: +92 341 4116698
Business Address: Mohallah fazlabad ,near railway mall godam road ,malakwal