Shipping policy

Shipping Policy

• Orders are processed within 1–2 business days.

• Standard delivery time is 3–5 working days depending on the location.

• You will receive a tracking number once your order is dispatched.

• Free shipping on orders above PKR 2,500. A standard delivery fee applies otherwise.

• Delivery Timeframe: Delivery timeframes are estimates and can vary due to peak seasons, holidays, or delays by the courier service.
• Accurate Information: Ensure that your shipping address, contact details, and postal code are correct when placing your order. We are not responsible for delays or lost orders due to incorrect information.
• Multiple Shipments: Orders containing multiple items may be shipped separately from different fulfillment centers. Separate tracking details will be provided for each shipment.
• Out of Stock Items: If an item is out of stock after your order is placed, we will notify you and offer options like replacement items, store credit, or a full refund.
• Item Packaging: All tea items are carefully packed and sealed for safety and freshness. We work with trusted shipping partners to ensure they reach you in excellent condition.
• Tracking Information: Once your order is shipped, you will receive tracking information (if available) to monitor your shipment status.
• Customer Support: If you have any questions regarding your shipment or delivery, feel free to contact our customer support team via the Contact Us page.