📦 Shipping Policy

• Orders are processed within 1–2 business days.

• Standard delivery time is 3–5 working days depending on the location.

• You will receive a tracking number once your order is dispatched.
  

• Delivery Timeframe: Delivery timeframes are estimates and can vary due to peak seasons, holidays, or delays by the courier service.
• Accurate Information: Ensure that your shipping address, contact details, and postal code are correct when placing your order. We are not responsible for delays or lost orders due to incorrect information.
• Multiple Shipments: Orders containing multiple items may be shipped separately from different fulfillment centers. Separate tracking details will be provided for each shipment.
• Out of Stock Items: If an item is out of stock after your order is placed, we will notify you and offer options like replacement items, store credit, or a full refund.
• Item Packaging: All tea items are carefully packed and sealed for safety and freshness. We work with trusted shipping partners to ensure they reach you in excellent condition.
• Tracking Information: Once your order is shipped, you will receive tracking information (if available) to monitor your shipment status.
• Customer Support: If you have any questions regarding your shipment or delivery, feel free to contact our customer support team via the Contact Us page.

 Return & Exchange Policy

• Returns are accepted within seven days of delivery, subject to approval by customer support.

• To initiate a return, contact customer support with your order number, product name, reason for return, and clear photos of the product.

• Open or used products cannot be returned due to hygiene and food safety concerns.

• Returns must be requested through the Contact Us page with all necessary details.

• After approval, you will receive instructions for returning the product.

• The customer may be responsible for the return shipping cost unless the return is due to our error (e.g., incorrect or damaged products).

• Exchanges will only be processed for eligible products and may be subject to availability.

• If an exchange is unavailable, you can choose between store credit or a refund.

• Refunds will be issued after the returned product is inspected and may take time for processing.

• Refunds will be made to the original payment method, unless specified otherwise.

• All returned items must be in their original condition and packaging, with tags, seals, and labels intact.

• We reserve the right to refuse returns if the product does not meet our conditions or is returned after the designated time period.

• The customer is responsible for securely packaging the return product to avoid damage during shipping.

• Return shipping costs may apply depending on the circumstances.

• For any issues, refunds, or exchanges, please contact us via our Contact Us page.

What is included in this offer?
The offer includes the selected Qamar Tea product and the complimentary mug mentioned on the product page.

Is the complimentary mug included automatically?
Yes, the applicable complimentary mug will be included with your order while promotional stock lasts.

How long is this offer available?
This is a limited-time offer and may end when promotional stock is finished.

How should Qamar Tea be stored?
Keep the tea properly sealed in a cool, dry place away from moisture, direct sunlight and strong odours.